MyHealthID Privacy Policy

Originally Published: January 1, 2020
Last Updated: August 8, 2025

At MyHealthID, Inc. ("MyHealthID," "we," or "us"), our most important value is Patients First. We are committed to protecting your privacy and take great care with your personal information when you access or use myhealthid.net and related websites, applications, and services owned and operated by MyHealthID (collectively, the "Services").

This Privacy Policy helps consumers (“Consumers”) using our Services to explore providers or book appointments, as well as providers and health systems using our marketing services (“Clients”), understand how we collect, use, share, and protect your personal information (referred to collectively as “you” or “your”).

By using or accessing the Services, you acknowledge and consent to the practices outlined in this Privacy Policy. If you do not agree, please do not use the Services. If you are using the Services on behalf of someone else (e.g., a child) or an entity (e.g., your employer), you represent that you are authorized to accept this Privacy Policy on their behalf. Consumer use of the Services is also subject to our Terms of Use, which incorporates this Privacy Policy.

Thank you for choosing MyHealthID.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, address, phone number, email address, date of birth, insurance information, and other identifying details you provide.
Health Information: Medical history, symptoms, and related data provided when booking appointments or interacting with healthcare providers.
Usage Data: IP address, device type, operating system, browser type, pages viewed, links clicked, and other activity data.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other similar technologies.

2. How We Use Your Information

We may use your information to:

Provide, operate, and improve the Services.
Facilitate appointment booking and communication with healthcare providers.
Process payments and insurance verifications.
Personalize your experience.
Communicate with you, including sending updates, reminders, and marketing materials (if you have opted in).
Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We may share your information with:

Healthcare Providers and Partners: To facilitate the services you request.
Service Providers: Third parties who help us operate the Services, including hosting, analytics, payment processing, and customer support.
Legal and Compliance: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain data processing activities.
Withdraw your consent at any time (where applicable).

To exercise these rights, please contact us at hello@myhealthid.net.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information. While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on myhealthid.net with the date of the latest revision. Your continued use of the Services after changes indicates your acceptance of the revised policy.

9. Contact Us

MyHealthID, Inc.
Email: hello@myhealthid.net
Website: https://myhealthid.net